FAQ
Q: Are you the manufacturer or trade company?
A: We have been the direct manufacturer of printing and die-cutting services since 2005 with ISO9001:2015 certification.
Our factory could offer printing and die cutting service in one stop.
Q: What about the lead time and shipping?
1. We ship your orders within 2-7 business days after the payment is received.
2. In most times item will reach most of the countries within 3 to 15 working days. To some remote areas may take more than 15 working days.
3. We could inform customers of the tracking number for your record after delivery
Q: What about the logo copyright?
A: All product logos and copyrighted trademarks are the property of the companies that they represent.
Q: Can you sign a copyright and confidentiality agreement file?
A: Please note that we cannot print any registered trademarks without written permission from the trademark owner, especially for famous logos’ printing, our factory would need the customer to send the certificate of authorization of the logos before production;
If customers do not want to show the logo’s printing on our website, then we could sign the copyright and confidentiality agreement files before ordering.
Q: What information will I have to provide when ordering?
• Contact details (Your full invoice and delivery details including your phone number and email)
• Company name
• Quantity required
• Design file as CMYK color mold or with Pantone color number
• How many quantities would you order with one design per time?
• Additional requirements (split delivery, print on silver, golden film, etc. )
Welcome, send an email to info@graphicoverlaysz.com for prompt reply.
